Refund & Cancellation Policy – The Healing Hills
To ensure fairness and effective scheduling of treatments and accommodation, the following cancellation and refund policy applies to all confirmed bookings at The Healing Hills.
Cancellation & Refund Structure
1.1 Cancellation 30 Days or More Before Check-In
- Guests are eligible for a 100% refund of the total booking amount.
- Refunds will be processed only through Bank transfer within the standard processing timeline.
1.2 Cancellation 15 Days Before Check-In
- Guests are eligible for a 50% refund of the total booking amount.
- The remaining 50% will be retained towards administrative and reservation costs.
1.3 Cancellation Within 7 Days of Check-In
- No refund will be provided for cancellations made within 7 days prior to the scheduled check-in date.
- However, guests will be permitted to reschedule their treatment program within one (1) year from the original date of booking, subject to availability.
Rescheduling Policy
- Rescheduled stays are subject to room availability and applicable seasonal tariff differences.
- If the revised booking falls under a higher tariff period, the guest will be required to pay the price difference.
- Rescheduling is permitted only once per booking unless otherwise approved by management.
No-Show Policy
- In case of a no-show without prior written communication, the booking will be treated as a cancellation within 7 days, and no refund will be applicable.
- Rescheduling may be considered at management discretion.
Refund Processing
- Refunds will be processed within 14 business days from the date of cancellation confirmation.
- Any transaction or bank charges incurred during payment processing are non-refundable.
Special Conditions
- In cases of medical emergencies (with valid documentation), management may review the cancellation on a case-by-case basis.
- The Healing Hills reserves the right to amend this policy without prior notice.
Government Taxes:
All government taxes are additional and will be levied according to prevailing charges during the stay.
Credit/Debit Card Cancellations BEFORE PAYMENT TO THE HEALING HILLS HOLISTIC NATUROPATHY CENTER PRIVATE LIMITED:
Cancellations made through credit/debit cards will be subject to charges determined by the service provider.
Room Reservation:
Room reservations are held tentatively for 24 hours and are confirmed upon receipt of 100% advance payment and approval of a satisfactorily filled health and wellness questionnaire.
Booking Confirmation:
All bookings are subject to confirmation upon approval of the Guest Registration questionnaire and receipt of 100% advance payment at least 15 days prior to arrival. For credit card authorization bookings, the confirmation voucher will initially show a tentative status, with cancellation terms applicable.
Policy Changes:
We reserves the right to change, amend,modify, add, or delete any policies at any time without prior notice. Such changes are considered final and binding.
Modification of Confirmed Booking:
A confirmed booking can only be modified if advised by the practitioners of The Healing Hills Holistic Naturopathy Center Private Limited.
Last-Minute Bookings:
For bookings made less than 15 days prior to arrival, the advance must be received within one working day of reservation, or the booking will be automatically released.